Terms of Service

Store Terms and Conditions

§1 General Provisions

1. The owner of the Website located at www.veryyou.pl is VERY YOU SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (Limited Liability Company) with its registered office in NOWOGARD, WOJCIESZYN 32, 72-200 Nowogard, entered into the register of entrepreneurs of the National Court Register kept by the District Court SZCZECIN-CENTRUM in Szczecin, 13th Commercial Division of the National Court Register under KRS number 0001141560, NIP (VAT ID): 8561938185, REGON: 540306962, with a share capital of PLN 48,000.00.

2. These Terms and Conditions define the rules for using the Website and its functionalities, including, among others, the type and scope of services provided, including electronic services provided by its owner, terms and rules for placing orders, technical conditions, the method of concluding and terminating distance contracts, rules and terms of payment, delivery conditions, and the complaint handling procedure.

3. You can contact the Seller by writing to the e-mail address: contact@veryyou.eu or by phone: +48 880 589 060.

§2 Definitions

• Price – the value expressed in monetary units that the Customer is obliged to pay to the Seller.

• Business Day – a day of the week from Monday to Friday, excluding public holidays.

• Delivery – means the delivery of the Goods to the Customer by the Seller.

• DSA – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act).

• Civil Code – the Polish Civil Code Act of 23 April 1964.

• Customer – an entity making a Purchase for their own consumption and acquiring rights to its ownership, or intending to make a Purchase. A natural person with full legal capacity, and in cases provided for by generally applicable laws also a natural person with limited legal capacity, a legal person, and an organizational unit without legal personality to which the law grants legal capacity – who has concluded or intends to conclude an Agreement with the Seller.

• Consumer – a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity.

• Offer – a proposal of Products available on the Website, including essential information about the Product or Service. The Offer may also contain instructions for use or specific terms of use for a given feature (if available).

• Privacy Policy – a document specifying the rules for processing personal data, available at https://www.veryyou.pl/policies/privacy-policy.

• Product – any Good or Service within the meaning of the provisions on counteracting unfair market practices; the Product is provided for a fee unless stated otherwise.

• Physical Product – a product subject to physical dispatch by post/courier or which can be collected in person.

• Entrepreneur – a natural person, a legal person, and an organizational unit that is not a legal person, to which a separate act grants legal capacity, performing business activity in its own name, who uses the Website.

• Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, when the content of this contract shows that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available pursuant to the provisions on the Central Register and Information on Economic Activity.

• Terms and Conditions – these Sales Regulations defining the rules for using the Website, placing orders, and the rules for order fulfillment by the Seller.

• Website – the website www.veryyou.pl, where the Seller sells Products.

• Seller – VERY YOU SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (details in §1).

• Goods – a movable item being the subject of the contract concluded between the Seller and the Customer.

• Agreement (Contract) – mutual arrangements between the Seller and the Customer defining mutual rights and obligations.

• Distance Contract – a contract concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

• Service – any activity containing an element of immateriality that involves interacting with the Customer or their objects, which does not result in the transfer of ownership rights.

• Electronic Service – a service provided electronically via the Website.

• User – an entity using the Website.

• Purchase – the transfer of ownership to the Customer for a fee or free of charge.

§3 Electronic Services on the Website

1. The following Electronic Services are available on the Website: blog, contact form, newsletter, search engine, product filtering, user accounts.

2. The aforementioned services are provided to the extent described directly on the Website.

3. The provision of Electronic Services to Customers on the Website takes place under the terms specified in these Terms and Conditions.

4. Using Electronic Services involves transmitting data via the Internet, which carries risks characteristic of this network.

5. It is prohibited to transmit unlawful and illegal content, including in particular materials promoting terrorism, depicting child sexual abuse, promoting racism and xenophobia, as well as infringing intellectual property rights. Detailed information on prohibited content can be found in the section "Content restrictions – illegal content and content non-compliant with the Terms and Conditions, reporting illegal content, contact point" of these Terms and Conditions.

§4 Rules for Concluding Contracts

1. The Terms and Conditions and the Offer define the rules of cooperation and the conditions for fulfilling the agreement.

2. At the very bottom of the Website, the Terms and Conditions are made available to the Customer free of charge. The content of the Terms and Conditions can be recorded by the Customer by downloading, saving on a carrier, or printing it at any time from the Website.

3. The Customer may not place an Order using incorrect personal data, anonymously, or under a pseudonym.

4. The Terms and Conditions and the Offer do not limit or exclude the Customer's rights resulting from absolutely binding provisions of law if the Customer is a Consumer or an Entrepreneur with consumer rights.

5. In the event of discrepancies between the content of the Terms and Conditions and the Offer, the Offer is binding.

6. The Agreement is concluded when clicking the button clearly indicating the willingness to purchase with an obligation to pay, or when explicitly confirming the willingness to place an order electronically.

7. Receipt of the order will be confirmed electronically. The Agreement is concluded upon receipt of the order confirmation / dispatch confirmation in a separate message.

8. The Customer is prohibited from providing unlawful content and is obliged to use the Website in accordance with applicable law, the Terms and Conditions, and good manners, taking into account personal rights and intellectual property rights, in particular copyrights belonging to the Seller or third parties, and in a manner that does not disrupt the functioning of the Website.

§5 Price

1. The Price is a gross price and includes all taxes required by law, except where the Seller clearly indicated otherwise in the Offer.

2. The Seller informs that they are a VAT payer.

3. The Price does not include information regarding delivery costs or other costs that the Customer is obliged to bear, of which the Customer will be informed before placing the order.

4. A reduced price is the price applicable after the reduction of the Product's price.

5. The lowest price is the lowest price for the Product that was applicable during the 30 days prior to the introduction of the reduction, and in the case of a product offered for sale for a period shorter than 30 days – the lowest price is the lowest price applicable during the period from the date the Product was first offered for sale until the date the reduction was introduced.

6. The Seller reserves the right to make changes to Product prices and to conduct and cancel promotional campaigns. Any changes to Product prices are effective from the moment they are introduced on the Website and do not affect Agreements already concluded. Promotions conducted by the Seller cannot be combined unless the regulations of a given promotion stipulate otherwise. Detailed information is provided each time in the terms or regulations of the given promotion.

§6 Rules of Cooperation and Placing Orders on the Website

1. The Customer can use the Website 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays, or public holidays are processed on the next Business Day. The Seller reserves the right to temporarily disable the Website for technical reasons.

2. The Seller uses external payment operators to offer online payments.

3. The Customer may choose the following forms of payment for the ordered Products:

   • cash on delivery (payment to the courier)

   • bank transfer – payable directly to the Seller's account, after prior contact with the Seller. In the case of payment by bank transfer, the product will be sent after receiving and booking the transfer on the Seller's bank account.

   • electronic transfer – via Przelewy24. In order to make a payment, the Customer will be redirected to the operator's website on the terms specified by that service.

4. The Customer is obliged to make the payment immediately after placing the order, unless the Offer or the payment method chosen by the Customer indicates otherwise.

5. In order to Purchase Products through the Website, one must:

   • select the Product they want to buy from the options available on the page by clicking the "add to cart" button or an equivalent button;

   • after selecting the Products, provide the required information (e.g., Customer data, payment method, delivery method);

   • review the information regarding the total price for the selected Products, including delivery and other additional costs resulting from the placed order;

   • accept the Terms and Conditions and the order, and make the payment for the order according to the chosen payment method. After placing the order, the Seller will send an order confirmation to the provided e-mail address.

6. After concluding the Agreement, the Seller also sends the Customer its terms, provided they were not provided before the conclusion of the Agreement.

7. The Seller reserves the right to refuse to accept an order or to cancel it if it was placed using: software, a robot, a crawler, a spider, or any automated system, script behavior, or any third-party services used to place an order on behalf of the user.

§7 Physical Product - Order Fulfillment

1. If one or more items are no longer available, the Customer will be informed electronically that the purchase agreement for the items listed in the e-mail could not be concluded.

2. The Product ordered by the Customer will be dispatched after the Customer has paid the full price along with delivery costs.

3. Orders are fulfilled throughout Poland. If the delivery time is given in business days, this should be understood as all days from Monday to Friday inclusive, except for statutory holidays.

4. An order is fulfilled outside the borders of Poland provided that shipping to a given country can be selected in the delivery methods.

5. The ordered Goods will be dispatched no later than within 14 days, unless the Offer states otherwise.

§8 Technical Conditions

1. The Customer may use the Website in accordance with applicable law and the Terms and Conditions.

2. The Seller declares that the public nature of the Internet and the use of services provided electronically may entail the risk of unauthorized persons obtaining and modifying Customer data, therefore Customers should use appropriate technical measures to minimize the above-mentioned risks.

3. In order to use the Website or place an order, the Customer must have:

   • an up-to-date version of a web browser supported by the manufacturer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome);

   • an active e-mail account.

4. If meeting additional technical requirements is necessary to use the Website or Products, the Customer will be informed before using the Website or before placing an order for the Product.

§9 Complaints (Conformity of the Goods with the Contract)

1. The Seller is liable for the conformity of the item with the sales contract under the principles set out in Article 43a and subsequent articles of the Consumer Rights Act.

2. This section defines the rules of liability for the conformity of the performance with the Agreement obliging to transfer the ownership of the Goods to the Consumer and the Entrepreneur with consumer rights regarding contracts concluded from January 1, 2023.

3. The provisions of Book Three, Title II, Section XI of the Civil Code Act of April 23, 1964, do not apply to contracts obliging to transfer the ownership of Goods, in particular sales contracts, delivery contracts, and contracts for specific work being a good, but only the Consumer Rights Act applies. Detailed information regarding these rules can be found in the Consumer Rights Act, and these Terms and Conditions are not intended to limit or change them.

4. If the Goods are not in conformity with the contract, the Customer may demand their repair or replacement, or in cases specified in the Consumer Rights Act – also withdrawal from the contract.

5. The Seller may make a replacement when the Customer demands repair, or the Seller may make a repair when the Customer demands a replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Goods into conformity with the contract.

6. If the Goods are not in conformity with the contract, the Customer may submit a statement on price reduction or withdrawal from the contract when:

   • the Seller refused to bring the Goods into conformity with the contract or failed to bring the Goods into conformity with the contract;

   • the lack of conformity of the Goods with the contract continues to exist despite the Seller having attempted to bring the Goods into conformity with the contract;

      

   • the lack of conformity of the Goods with the contract is of such significance as to justify an immediate price reduction or withdrawal from the contract;

      

   • it clearly follows from the Seller's statement or circumstances that they will not bring the Goods into conformity with the contract within a reasonable time or without significant inconvenience to the Customer.

7. The Customer may not withdraw from the contract if the lack of conformity of the Goods with the contract is minor.

8. In the event of withdrawal from the contract, the Customer immediately returns the Goods to the Seller at the Seller's expense. The Seller refunds the Price along with the original delivery costs (up to the amount of the cheapest standard delivery method offered by the Seller) to the Customer immediately, but no later than within 14 days from the date of receiving the Goods or proof of their return.

9. The Customer may submit a complaint regarding the non-conformity of the Goods with the contract by sending it to the Seller's address indicated in the Terms and Conditions (correspondence or e-mail address). The complaint should contain data enabling the identification of the Customer, the subject of the complaint, and the demands related to the complaint.

10. In the event of receiving an incomplete complaint that prevents its consideration, the Seller will call on the Customer to complete it under pain of leaving the complaint unrecognized. The Customer may submit a complaint using the template attached as Annex 2 to these Terms and Conditions.

11. All complaints are resolved without delay, no later than within 14 days from the date of submitting the complaint. The person submitting the complaint receives a response in the form of an e-mail sent to the e-mail address from which the complaint was sent.

12. Any deficiencies in the complaint application will be reported to the Customer immediately, along with information on how to complete the deficiencies.

13. The provisions of this section do not apply to Goods that serve exclusively as a carrier of digital content.

14. The provisions of this Section regarding the Consumer apply accordingly also to contracts concluded by an Entrepreneur with consumer rights.

§10 Warranty

1. Apart from the rights resulting from statutory liability, some Goods may be covered by a commercial warranty. In such a case, information regarding the warranty will be specified, inter alia, in the Offer or in a separate document in accordance with the principles set out in the Consumer Rights Act.

§11 Withdrawal from the Contract

1. This section defines the rules for withdrawal from the contract by the Consumer and the Entrepreneur with consumer rights.

2. A Customer who is a Consumer or an Entrepreneur acting with consumer rights has the right to withdraw from the contract within 14 days without giving any reason, subject to the provisions below.

3. The time limit for withdrawal from the contract begins when the Customer or a third party designated by them, other than the carrier, takes possession of the Goods, and in the case of a contract that involves multiple items delivered separately, in batches or in parts – from the date of delivery of the last item, batch, or part of the order.

4. To exercise the right of withdrawal, the Customer must inform the Seller of their decision by an unequivocal statement. A return request can be initiated by sending an e-mail, a letter to the Seller's correspondence address, using the contact form, or via the User Account on the Website (if such a feature is active). A template of the withdrawal form can be found in Annex 1 to the Terms and Conditions (its use is not mandatory).

5. The right to withdraw from a distance contract does not apply to contracts:

   • in which the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individualized needs (e.g., personalized products);

   • for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent before the deadline to withdraw from the contract has expired, and after the consumer has been informed of the loss of the right of withdrawal;

   • in which the subject of the provision is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package was opened after delivery;

   • in which the subject of the provision are sound or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery.

6. The Customer is liable for any diminished value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics, and functioning of the Product.

§12 Returns – Effects of Withdrawal from the Contract

1. In the event of the Customer withdrawing from the contract, the Seller is obliged to return to the Customer all payments received from the Customer, including delivery costs (with the exception of additional costs resulting from the Customer choosing a delivery method other than the cheapest standard delivery method offered by the Seller), immediately, but no later than fourteen days from the date of receiving the notification of withdrawal from the contract.

2. Return address: WOJCIESZYN 32, 72-200 NOWOGARD, POLAND.

3. The refund of payments shall be made using the same means of payment as the Customer used in the original transaction, unless a different means of payment is explicitly agreed upon with the Customer.

4. The Seller shall withhold the refund of payments received from the Customer until they receive the Goods back or the Customer provides proof of having sent them back, whichever occurs first. This means that the actual refund of funds to the Customer's account will take place immediately after verifying the received physical return of the goods, within the statutory deadline of 14 days.

5. The Customer is obliged to send back or hand over the product to the Seller immediately, but no later than fourteen days from the day on which they informed about the withdrawal from the contract. The deadline is considered met if the product is sent back before the period of fourteen days has expired.

6. The Seller reimburses the Customer for the cost of delivering the Product up to the amount of the cheapest standard delivery method offered in the Store. The Seller is not obliged to refund the difference in delivery costs.

7. The Seller does not bear the costs of return shipping (sending the goods back by the Customer to the Seller) in the event of withdrawal from the contract within 14 days.

§13 User Panel

1. The Seller may create a User Account for the Customer, i.e., an individual panel launched for the Customer by the Seller to use the Seller's Products after the Customer registers and concludes a free agreement to create and maintain a User Account, hereinafter referred to as the Account. The agreement to create and maintain a User Account is concluded for an indefinite period.

2. The Customer may create a User Account after registering on the Website.

3. The Customer may not have multiple User Accounts or share the User Account with third parties.

4. The Seller sends information regarding the User Account to the e-mail address provided by the Customer. The Customer sets an individual password for the Account. The Customer is also obliged to set an individual password if the password is automatically generated by the system for the purpose of User Account registration. After registering the Account, the Customer should immediately set a new password.

    

5. The Customer may request the deletion of the User Account from the Seller by e-mail or in another way adopted for communication with the Seller, with a 14-day notice period without giving a reason.

6. Deleting the User Account may result in the loss of access to Products made available within the User Account.

7. The Seller may terminate the agreement for the creation and maintenance of a User Account:

   • for important reasons with a 14-day notice period (applies to a Customer who is a Consumer or an Entrepreneur with consumer rights). An important reason should be understood in particular as a breach of the Terms and Conditions or legal provisions by the Customer, as well as actions taken by the Customer contrary to good manners;

   • without giving a reason with immediate effect (applies to a Customer who is not a Consumer or an Entrepreneur with consumer rights).

§14 Image

1. The Customer is aware that their image shared by them as part of cooperation with the Seller may be processed by the Seller, including recorded and disseminated for educational, archiving purposes, and for purposes related to the performance of the Agreement.

2. By turning on the camera during an online broadcast (webinars/online meetings) or by sharing their image with the Seller in any other way, the Customer consents to the recording, use, and dissemination by the Seller of their image in the form of photos/recordings from the course of the online broadcast/cooperation for the purposes indicated in sec. 1.

3. Processing the Customer's image for marketing and promotional purposes requires separate consent.

4. The image referred to above may be used for various forms of electronic processing, framing, and composition, as well as juxtaposed with the images of other persons participating in the online broadcast, while the video and audio recording with their participation may be cut, edited, modified, added to other materials created as part of the Seller's activity. The consent covers all forms of publication.

5. The Customer may not record, use, and disseminate the image of other participants/presenters without the prior consent of the aforementioned persons.

§15 Copyrights and Licenses

1. All materials made available by the Seller, including Products, photos, texts, graphics, multimedia, and trademarks, are works within the meaning of the Act on Copyright and Related Rights, subject to legal protection.

2. Copyrights to the aforementioned materials are held by the Seller or another entity from which the Seller obtained the appropriate license. The materials may also be used by the Seller based on another legal basis.

3. All materials made available by the Seller may be used solely by the Customer for personal use, unless the Offer states otherwise. It is unauthorized to further disseminate, share, rip, and download the materials in any way beyond the scope of fair use.

4. The Seller grants the Customer a non-exclusive license, without the right to sub-license and without territorial restrictions. Time limitations result from the Offer or these Terms and Conditions. The remuneration for granting the license has been included in the price.

5. The Customer has the right to use the materials in the following fields of exploitation:

   • recording and multiplying the work - producing copies of the work using a specific technique, including printing, reprographic, magnetic recording, and digital technique for personal use;

   • trading in the original Physical Product - placing on the market, lending, or renting the original;

   • disseminating the work in a manner other than specified in point b - public performance, exhibition, display, reproduction, as well as broadcasting and rebroadcasting, and making the work available to the public in such a way that everyone can have access to it at a place and time chosen by them.

6. In the event of a breach of the prohibition referred to in this paragraph, including copyright infringement, the Seller has the right to demand compensation and redress from the Customer. The Customer may bear civil or criminal liability in the aforementioned scope.

7. The Seller has the right to periodically update the Products.

8. The provisions of the Republic of Poland apply to these Terms and Conditions.

§16 Content Restrictions – Illegal Content, Reporting Illegal Content, Contact Point (DSA)

1. The Customer is obliged to use the Website in a lawful and ethical manner, respecting the personal rights, copyrights, and intellectual property of the Owner and other persons.

2. It is forbidden to post illegal content.

3. Content cannot promote, approve, or depict (including through links to other websites) the commission of offenses specified in Directive 2017/541 (hereinafter: the "Directive"), such as, inter alia:

   • Trafficking in human beings.

   • Terrorism-related offenses.

   • Disseminating or sharing messages to the public with the intention of inciting the commission of offenses listed in the Directive.

   • Urging other persons to commit or contribute to the commission of offenses listed in the Directive.

   • Providing or collecting funds with the intention of using them to commit terrorist offenses.

   • Preparing or using false official documents with the intention of committing offenses listed in the Directive.

4. Content cannot contain information that:

   • Infringes moral or economic copyrights.

   • Violates good manners or moral norms, offends dignity, or infringes the personal rights of other persons.

   • Is vulgar, offensive, supports radical social attitudes, or proclaims such views (including all kinds of racial, ethnic, gender, religious discrimination, promotion of hatred, etc.) and contains pornographic content.

   • Constitutes prohibited advertising under applicable acts on combating unfair competition and unfair market practices.

   • Is misleading commercial information.

5. The Owner counteracts the dissemination of terrorist content in accordance with Regulation 2021/784 and illegal content in accordance with the DSA.

6. The Owner has established a central contact point intended for direct electronic communication with Member States' authorities, the Commission, and the Board for Digital Services in accordance with the DSA requirements in the form of a contact form available at: https://www.veryyou.pl/pages/contact. The contact point also handles orders to act against illegal content and orders to provide information.

7. Users can also use the Contact Point for direct and fast communication with the Owner. The Contact Point handles communication in Polish or English.

8. Reports regarding illegal content should be directed to the Owner exclusively via the dedicated Contact Point available on the Website. The report must contain all the required information indicated in the form (form available below).

9. The Owner will inform the reporting person of the receipt of the report and the method of its resolution via e-mail.

10. The Owner does not proactively review published content on their own.

11. The Owner suspends the provision of services for a reasonable period, after a prior warning, in the case of recipients of the service who frequently provide manifestly illegal content. Furthermore, the Seller suspends for a reasonable period, after a prior warning, the processing of notices and complaints submitted by individuals or entities frequently submitting manifestly unfounded notices or complaints.

12. The Owner makes decisions on suspending services after a thorough assessment of each case, timely, objectively, and with due diligence, taking into account all available relevant facts and circumstances.

13. In matters not regulated, the provisions contained in the DSA shall apply.

§17 Final Provisions

1. During the occurrence of force majeure, the Parties to the agreement shall be released from all liability for its non-performance or improper performance, if only the circumstances of the occurrence of force majeure constitute an obstacle to the performance of the agreement.

2. "Force majeure" shall mean a sudden or natural event, independent of the will and action of the Parties, which could not have been foreseen and prevented, in particular events such as: flood, war, act of terror, introduction of a state of emergency.

3. In a situation where the Customer is from outside the Seller's country, they should inform the Seller of this, indicating information about their place of residence/registered office, so that tax settlements can be made in accordance with the applicable regulations.

4. Amicable dispute resolution and complaint handling. The Consumer has the option of turning to:

   • a permanent amicable consumer court with a request to resolve a dispute arising from the concluded agreement;

   • the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings;

   • a district (municipal) consumer ombudsman or social organization;

   • or has the right to use the ODR platform. The platform serves to resolve disputes between consumers and entrepreneurs online: http://ec.europa.eu/consumers/odr.

5. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, including in particular due to changes in legal provisions to the extent that these changes force the Seller to also change the content of these Terms and Conditions.

6. The governing law is Polish law, subject to sec. 8.

7. The competent court is a Polish court, subject to sec. 8.

8. In the case of a Customer who is a consumer, the provisions of the Terms and Conditions do not deprive the consumer of the protection granted by the laws of their country of habitual residence that cannot be derogated from by agreement. If the provisions in force in the consumer's country are more favorable to them, and these provisions cannot be excluded by contract, they shall apply to the contract concluded between the Customer and the Seller.

9. Rules regarding the processing of personal data are regulated in the Privacy Policy.

10. The Terms and Conditions are valid from 2025-09-12.

§18 Remaining Provisions Concerning Entrepreneurs

1. The provisions of this section apply to an Entrepreneur who is not an Entrepreneur with consumer rights (B2B transactions).

2. The competent court for resolving disputes arising between the Seller and an Entrepreneur who is not an Entrepreneur with consumer rights is the court competent for the Seller's registered office.

3. The Seller has the right to terminate the contract with an Entrepreneur who is not an Entrepreneur with consumer rights with immediate effect. To do so, the Seller sends a statement of termination to the Entrepreneur's e-mail address or correspondence address. The Entrepreneur waives any claims in this regard.

4. The Seller is not liable for lost profits in relation to an Entrepreneur who is not an Entrepreneur with consumer rights.

5. In relation to Entrepreneurs who are not Entrepreneurs with consumer rights, all statutory warranty liability for physical and legal defects of the sold item (rękojmia) is completely excluded. They are obliged to inspect the goods upon receipt and report any comments directly upon delivery.

6. Entrepreneurs who are not Entrepreneurs with consumer rights are not entitled to the right to withdraw from the contract.

7. The application of the provisions of these Terms and Conditions concerning returns and complaints is excluded with respect to the Entrepreneur.

8. The Seller's liability towards an Entrepreneur who is not an Entrepreneur with consumer rights is limited to twice the Seller's remuneration for the performed Agreement, unless the damage was caused intentionally.

Annex No. 1. WITHDRAWAL FORM TEMPLATE

Fill in the form if you wish to withdraw from the Agreement.

Date and city:

Your first and last name:

Your address:

Your e-mail:

Your phone:

To: VERY YOU SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

WOJCIESZYN 32

72-200 NOWOGARD, POLAND

Withdrawal from the contract

I hereby withdraw from the sales contract of the following goods dated:

Order number:

Annex No. 2. COMPLAINT FORM

Fill in the form if you wish to submit a complaint regarding the non-conformity of the Product with the Agreement.

Date and city:

Your first and last name:

Your address:

Your e-mail:

Your phone:

Order number:

Date of placing the order:

To: VERY YOU SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

WOJCIESZYN 32

72-200 NOWOGARD, POLAND

Complaint notification

I inform you that the goods purchased by me are not in conformity with the contract.

Applies to the product:

The non-conformity was discovered on:

The non-conformity of the Product with the contract consists in:

In view of the above, I request:

Annex No. 3. ILLEGAL CONTENT REPORT

Fill out the form if you wish to report illegal content, content violating the terms of service, and harmful content published via the www.veryyou.pl platform, in particular: content promoting terrorism, depicting child sexual abuse, spreading racism and xenophobia, infringing intellectual property rights, cyberstalking, selling counterfeit or non-compliant products, violating consumer protection laws, unlawfully using copyrighted materials, illegally offering accommodation services, and illegally selling live animals.

Date and city:

Your first and last name:

Your address:

Your e-mail:

Your phone:

To: VERY YOU SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

WOJCIESZYN 32

72-200 NOWOGARD, POLAND

URL address or addresses of the content you consider illegal:

Which of the content on the site is illegal (specify exactly):

Justify the report:

I declare my good faith belief that the information and allegations contained in the report submitted by me or the entity on whose behalf I am acting are accurate and complete.

(The legal compliance of this document is guaranteed by Doneta)